Returns & Exchanges

We carefully inspect every charm before it ships. If something goes wrong, we'll make it right.

Damaged Items

If your order arrives damaged, we'll exchange it. To file a claim:

1. Record an unboxing video showing the unopened package and the damage
2. Contact us within 3 days of receiving the order
3. Include your order number and the video

We can't process damage claims without an unboxing video.

Change of Mind

We're unable to accept returns or exchanges for change of mind or personal preference. Please review the photos and product details carefully before ordering — and feel free to ask us any questions first.

Wrong Item Received

If we shipped you the wrong item, contact us within 3 days and we'll arrange a replacement at no cost.

How to File a Claim

Email hello@kenkodecharms.com or WhatsApp +62 819 0833 2535 with your order number, photos, and the unboxing video. We respond within 1 business day.